PRIVACY AND POLICY
EAGLEAPP understands that your privacy is important to you and that you care about how your personal data is used and shared. We respect and value the privacy of everyone who uses our services and will only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law.
1. Personal data we process
Name, phone number, e-mail address.
Geolocation of the passenger, the time and the destination of a journey.
Information about disputes.
Identification data of the device on which the EAGLEAPP app has been installed.
2. Purpose of the process
We collect and process personal data for the purpose of connecting passengers with drivers to help them move around cities more efficiently.
We display geolocation data and the phone number of passengers to drivers to enable efficient pick-up. Geolocation data is collected only when the EAGLEAPP app is activated. The collection of geolocation data stops after closing the EAGLEAPP app. In some country drivers cannot see passengers’ phone numbers; the driver sees an altogether different number which temporarily diverts to the passenger’s phone number enabling the driver and passenger to communicate.
We may use geolocation data to resolve quality issues related to transportation services.
We use contact details to notify passengers of updates to the EAGLEAPP app.
We collect data of the routes taken by drivers and passengers to analyses the geographic coverage in order to provide recommendations to the drivers about most efficient routes.
Your name, phone number and e-mail will be used to communicate with you.
We obtain payment details to process passengers' payment on behalf of drivers for transportation services.
Customer support data is collected on a case-by-case basis and stored for the purpose of resolving disputes and service quality issues.
3. Legal Basis
Personal data is processed in order to provide the service contracted with passengers. We collect and processes the personal data submitted by the passengers in the course of installation and use of the EAGLEAPP app. The prerequisite for the use of EAGLEAPP services is passengers agreeing to the processing of identification and geolocation data.
Personal data may be also processed on legitimate interest grounds, for example in investigating and detecting fraudulent payments.
The personal data of passenger is only disclosed to driver who has activated EAGLEAPP app; in such case, driver will see the name, phone number (in some countries the number is masked) and geolocation data of the passenger.
After providing the transportation service, the name and the telephone number (in some countries the number is masked) of the passenger will remain visible to the driver for 24 hours. This is necessary for drivers to resolve any issues associated with service provision, e.g., to contact the passenger if something was left behind in the vehicle.
Feedback given by passengers regarding the quality of the service is anonymous and drivers do not receive names and telephone numbers of the passenger who provided rating and feedback.
Depending on the location of the passenger, the personal data may be disclosed to the EAGLEAPP group companies and partners (local subsidiaries, representatives, affiliates, agents etc.). Processing of personal data by EAGLEAPP group companies and partners will occur under the same conditions as established in this privacy notice.